Speed-to-Lead Watchdog

The spec — copy this

Set up a new bot for me that watches new leads in real time. Walk me through connecting my case management system and Slack, then configure it: every time a new lead lands, start a clock, and if nobody has logged a call or text attempt within my threshold, escalate it by name to the intake manager with the lead's source, tort or case type, and how long it has been sitting. Track first-touch time by intake specialist and by lead source, and send me a weekly summary showing median and 90th-percentile speed-to-lead broken out both ways. Ask me what my contact-speed threshold is, who to escalate to during business hours versus nights and weekends, which lead sources are excluded, and what counts as a real contact attempt. Run it in observe-only mode for three days so I can compare its numbers to what my team reports, then save it.