PB-015
Negative Review First Response
Drafts a response to a negative review that does not create a confidentiality problem.
Before you run this
Responding to a negative review has ended careers. Confirming that someone was a client is itself a disclosure. When in doubt, the response says less.
The spec — copy this
Set up a new bot for me that watches my review profiles. Walk me through connecting Google Business Profile and Slack, then configure it: alert me within the hour on any review below my threshold, pull whatever internal context exists on whether this is a client, a former client, an unsigned lead, or someone with no relationship, and draft a response that acknowledges the person, offers a direct line to resolve it offline, and discloses nothing — not whether they were a client, not any fact about a matter, not a correction of their account. Flag reviews that appear fake or targeted separately with the evidence. Nothing posts without my approval. Ask me for my threshold, who is notified, and who has final say, draft responses to three past reviews so I can compare, then save it.
Paste into an assistant that can connect to your systems.
- Category
- Reviews & Reputation
- Connects to
- Contributed by
- Jacob Malherbe Mass Tort Ad Agency↗
- Approval gate
- A named human approves before anything sends, files, or publishes.